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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shelley Van Hoff

February 13, 2026

5  out of  5
rating by Shelley Van Hoff
"Excellent quick service !"
We responded:
"Shelley, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Douglas Petty

February 12, 2026

5  out of  5
rating by Douglas Petty
"Maladies and her team do a good job of taking care of my insurance needs. Everyone in the office are always enjoyable to work with."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Raul Medina

January 22, 2026

5  out of  5
rating by Raul Medina
"Very friendly lady, she worked with me and pointed out some things I was not even aware of. No big down payment to start, my insurance is 100 dollars less than I was paying. Thank you, thank you!! . TV"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Abilene to know that you had such a wonderful experience with us here on State Farm Agent Melanie Hardy’s Team. Thank you so much for the 5-stars, Raul! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Melanie Hardy’s Team anytime. "
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Roger Gresham

January 15, 2026

5  out of  5
rating by Roger Gresham
"Very detailed and to the point"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Melanie Hardy’s Team. "
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Susana Murillo

January 12, 2026

5  out of  5
rating by Susana Murillo
"Melany find me the best quote for all my needs!!"
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Isaiah Smith

December 29, 2025

5  out of  5
rating by Isaiah Smith
"Everything went easy and smooth. getting my account set up and getting enrolled in a discount program was so easy to do"
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Joshua Cisneros

December 29, 2025

5  out of  5
rating by Joshua Cisneros
"Very dedicated to customer satisfaction. I mean I just switched over. They make sure you have the coverage you want and all the documentation you need ASAP. Very welcoming."
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David Bowman

December 12, 2025

5  out of  5
rating by David Bowman
"Fast service, and knowledgeable staff. Their auto quote beat my previous provider by nearly half! Very happy client. Edit, I added home owners insurance with Melanie as well. Just finished a call with Erica to go over coverage details, and answer some questions that I had. The customer service is top tier. I am a very satisfied customer, and you will be too."
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robert nohl

November 20, 2025

5  out of  5
rating by robert nohl
"Very thorough and quick."
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Alvin Louther

November 14, 2025

5  out of  5
rating by Alvin Louther
"Amie was very courteous, professional and provided excellent customer service. I highly recommend giving State Farm a call to save money!"
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Dodie Martin

November 6, 2025

5  out of  5
rating by Dodie Martin
"The ladies are very kind and professional. Even with a few errors that needed to be corrected, they were quick to resolve them. I would reccomend them to everyone."
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Joseph Davis

October 31, 2025

5  out of  5
rating by Joseph Davis
"Great price and service"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Haley King

October 31, 2025

5  out of  5
rating by Haley King
"Very responsive and attentive along with local, friendly service that cannot be beat! Not to mention they helped me save money on my auto and home along with a life policy. i was always hesitant on life insurance and had so many questions, but they were patient and found the perfect plan. very happy to have switched!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Lex Cook

September 18, 2025

5  out of  5
rating by Lex Cook
"We had an absolutely great experience with Melanie! She was very knowledgeable and helpful. She made the whole process of getting us cheaper insurance very easy. The quotes we received were straight forward and she always returned our calls or messages. Thank you Melanie."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Dolores Gauna-Speed

September 16, 2025

5  out of  5
rating by Dolores Gauna-Speed
"Thank you for saving me so much money on my insurance and renters insurance you guys are awesome"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Ashley Griffis (Ashaa Muntner)

July 14, 2025

5  out of  5
rating by Ashley Griffis (Ashaa Muntner)
"Fast, friendly service! :) I had a few hiccups with my townhome needing specific things on the insurance plan and Sheila made sure to get it done for me in a timely and friendly manner! I appreciate them so much! 10 out of 10 i do recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tiffany Reyes

June 26, 2025

5  out of  5
rating by Tiffany Reyes
"Super helpful with helping me figure out what to do and very flexible in calling me for things i need help with. Was able to save money with what i needed to move 10/10 recommend her to get savings on auto and renters( plus anything i may need in the future)"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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kendra phillips

June 24, 2025

5  out of  5
rating by kendra phillips
"She was super helpful and understanding of my personal situation. Made my life a little easier for sure. I highly recommend her!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Rhino Blanco

June 23, 2025

5  out of  5
rating by Rhino Blanco
"They have been so helpful with my needs over the years. I would highly recommend!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Alex Iracheta

June 20, 2025

5  out of  5
rating by Alex Iracheta
"Awesome staff !! They were able to give me an awesome policy for a great price!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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David Vann

June 18, 2025

5  out of  5
rating by David Vann
"we had a good experience talking to them today"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jorge Pinon

June 9, 2025

5  out of  5
rating by Jorge Pinon
"Erica was great! She got me all of the coverages I need for a really good price."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Brian Smith

June 5, 2025

5  out of  5
rating by Brian Smith
"Very polite, very helpful, very understanding. They have worked with me for years and always been there to help me."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Michael Kozelsky

June 5, 2025

5  out of  5
rating by Michael Kozelsky
"Amy was very helpful with our insurance needs and our visit was very pleasant. Thank you for your help!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Chase Loya

June 3, 2025

5  out of  5
rating by Chase Loya
"Very professional .. would recommend Erica!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"